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Equality and Diversity

Selecting Your Course List

To view available courses use the Category list on the left hand side.

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Browse Course Catalogue

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Business and Administration: QCF Mapped L2
Business and Administration:QCF Mapped L3
Customer Service: QCF Mapped L2
Customer Service: QCF Mapped L3
Employability
Employability - QCF Mapped Level 1
Functional Skills
Leadership and Management: ILM Mapped L3
Legal Compliance
Personal and Social Development
Team Leading: ILM Mapped L2

Equality and Diversity
Ethics in Business
Health and Safety
Housing
Management and Workplace Skills
Personal Safety
Workplace Legislation

Personal Development
Social Media
     
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Unit 3001 Personal development as a first line manager FULL COURSE

Unit 3001 - Section 1 Goals and Priorities
Unit 3001 - Section 2 Personal Development
Unit 3001 - Section 3 Time Management
Unit 3001 - Section 4 Supporting Others
Unit 3001 - Section 5 Team Welfare

Unit 3002 Resource Planning FULL COURSE

Unit 3002 - Section 1 The Nature of resources
Unit 3002 - Section 2 The basic principles of resource planning
Unit 3002 - Section 3 Team performance and resources
Unit 3002 - Section 4 Financial resources

Unit 3003 Meeting Stakeholder Needs FULL COURSE

Unit 3003 - Section 1 Stakeholder Focus
Unit 3003 - Section 2 Processes and added value
Unit 3003 - Section 3 Keeping things running
Unit 3003 - Section 4 Making a case for improvement
Unit 3003 - Section 5 Implementing and maintaining changes

 

Unit 3004 Managing and Communicating Information FULL COURSE

Unit 3004 - Section 1 Systems and methods
Unit 3004 - Section 2 Collecting, selecting and storing information
Unit 3004 - Section 3 Using information
Unit 3004 - Section 4 Identifying trends and patterns

Unit 3005 Developing Individuals and Teams FULL COURSE

Unit 3005 - Section 1 The need for team development
Unit 3005 - Section 2 Meeting needs
Unit 3005 - Section 3 Making plans
Unit 3005 - Section 4 Managing performance
Unit 3005 - Section 5 Appraising performance

Unit 3006 Recruitment and Selection FULL COURSE

Unit 3006 - Section 1 Checking your staffing needs
Unit 3006 - Section 2 The person specification
Unit 3006 - Section 3 Finding candidates
Unit 3006 - Section 4 The interview
Unit 3006 - Section 5 Working within the law


Unit 3007 Maintaining Quality Standards FULL COURSE

Unit 3007 - Section 1 Quality Systems
Unit 3007 - Section 2 Your teams and customers
Unit 3007 - Section 3 Measuring quality

Unit 3008 Improving Team Performance FULL COURSE

Unit 3008 - Section 1 Managing capability
Unit 3008 - Section 2 Managing behaviour
Unit 3008 - Section 3 Disciplinary and Grievance
Unit 3008 - Section 4 Understanding conflict

Unit 3009 Management Communication FULL COURSE

Unit 3009 - Section 1 Approaches to information
Unit 3009 - Section 2 Communicating with and advising others
Unit 3009 - Section 3 Holding meetings
Unit 3009 - Section 4 Writing a management report

Unit 3017 Introduction to First Line Management FULL COURSE
Unit 3017 - Section 1 Role of a First Line Manager
Unit 3017 - Section 2 The Importance of Stakeholders
Unit 3017 - Section 3 Building and Maintaining an Effective Team